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In order to upgrade to the latest device, do i HAVE to move my account to Google?

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‎12-04-2023 00:02

‎12-04-2023 00:02

Hi All,

I am a long time user of Fitbit - and have been on the Charge 5 for awhile. I recently got a new charge 6 but when trying to set up my device, I got caught in a loop that was saying i should move my account to google - proceed? or "maybe later" the maybe later wouldn't let me go forward with a setup.

Has anyone else encountered this? MUST I move my account to Google? What advantage is there in doing that? I don't wanna 😞

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‎12-04-2023 12:46

‎12-04-2023 12:46

Hello & welcome @welma 

Based on what I've read, upgrading to a new Fitbit device now requires using a Google account. Otherwise, you get stuck in the loop where you can't finish the setup. 

Rieko | N California USA MBG PE

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