Infinity band falling off my wrist

[StefyD]

I am currently laying in bed with my fitbit somewhere. For the second time, my charge 5 has fallen off my wrist. I'm not too stressed because I did not leave my apartment since I put it back on before bed, but this is annoying. This is a very expensive piece of equipment that can just fall off in my sleep. 

[Heather-S]

Hello @StefyD!  Do you know why it is falling off?  Is the clasp not fixed properly or is it too loose and falling off because it's not tight enough?

The little button you press into the insert is tough to press in, you really have to push it hard to make sure it catches and doesn't pop back out.  I haven't had mine fall off.  

Also, have you tried any of the 3rd party bands from Amazon?  They are quite nice and have a lot of colors.  Maybe one of those would work better for you.  

[StefyD]

I push it in until it's fully on. Then I push the other in (even though it's annoying) but it has managed to come off once while I was teaching and another this time in my sleep. 

I'm planning on buying another one but my fam makes me wait til after Christmas so they have something to buy me. 

[DavideFitbit]

@StefyD Thank you for your reply and confirming that you already tried to properly adjust and place the wristband. 

In this case, since this is about a hardware problem, I recommend that you continue the assistance process with the Customer Support team so they can let you know how to proceed or what options are available for you. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.