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Is it necessary to reset heart rate everyday to to record sleep on Charge 5?

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‎02-05-2023 05:10 - edited ‎02-05-2023 05:11

‎02-05-2023 05:10 - edited ‎02-05-2023 05:11

My Charge 5 is variable in recording sleep. It sits on my wrist as it should. After discussing the issue with Customer Services, they advised me to reset the heartbeat monitor. 

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4 REPLIES 4

‎02-05-2023 07:55

‎02-05-2023 07:55

I'm guessing they said to restart rather than reset, but in either case, no it is not necessary every day, and even once is more of a general "here's something you could try", rather than a specific known fix.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-05-2023 08:03

In response to JohnnyRow

‎02-05-2023 08:03

No, it definitely wasn't restart. It was settings/ heart rate - turn off and on again.

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‎02-05-2023 08:24

In response to Sally_O

‎02-05-2023 08:24

I see.  Sorry.  I wasn't sure what you meant by "reset".  In that case, maybe ignore most of my answer, but if that did help, I would still think it shouldn't need to be a daily thing.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-05-2023 08:33

In response to JohnnyRow

‎02-05-2023 08:33

My problem is that sleep recording is so hit and miss. Is it that the Charge 5 model is just glitchy or not designed for a woman's wrist? Is there something I should be doing to ensure consistent and accurate functioning?

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