Is the ECG available in Hong Kong? Charge 5

[andyrun]

I am see  ECG app available  in hongkong ,

but I start phone App is not availablle.

my device is Charge5 ECG APP installed.

Fitbit app version :3.5

Post: hongkong

I'm see hongkong is in Charge 5 Availability List.

Moderator edit: subject updated for clarity

Moderator edit: format

[DavideFitbit]

Hi, thank you for your inquiry about the Charge 5 and the ECG feature, @andyrun. 

As you mentioned earlier, I was able to verify that the ECG feature should be available for Hong Kong. Could you please confirm if you already received the last firmware update? 

Keep in mind that in order to see the ECG information in the app, you'll need to tap on "Discover" > Then scroll down and tap on "Assessment & Reports" > You should then see the Heart Rhythm Assessment option to check your information. 

You can find other important information about this feature here. 

I'll be around. 

[andyrun]

This is the screenshot of the software，but also ECG APP tip your country not support,please check.

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I'm in hongkong but ECG not use ,see my APP picture

[DavideFitbit]

@andyrun Thank you for your reply and for sharing the screenshot. 

Let me know if you're currently located in Hong Kong and if you have it set as your location in the Fitbit app settings and in your phone. 

Before considering other options, please try to set up your Charge 5 in your account again as a new device following these steps. If you still don't see the feature available, please try the following steps as well:  

1. Log out from the Fitbit app.
2. Clear Cache and Cookies for the Fitbit app on the phone's settings. 
3. Restart your phone. 
4. Log back in and check if you're able to set it up. 

I'll be around. 

[andyrun]

My software and personal settings are in Hongkong, but I am now in Chinese mainland

[DavideFitbit]

@andyrun Thank you for sharing these updates.

That might by the reason why you didn't receive the update, since it's possible that the software has detected that you live in a territory that is not on the list of countries that support ECG feature. 

If you're back in Hong Kong, I recommend that you try the steps mentioned here earlier or let me know if you already tried them. I saw a few users that were able to resolve in this way. 

I'll be around.