Is there a way to re-initiate the software update if it doesn't complete?

[dkumiega]

I initiated the July 13th software update a few days ago after seeing it & having had issues since last week with my Fitbit suddenly getting stuck on the logo screen for hours at a time.  The software update said it would take 40 minutes and it seemed to go fine but didn't seem to finish.  Is there a way to re-initiate the software update to try & get my FitBit Charge 5 issues fixed?  For the record, FitBit has offered me the opportunity to send my 'broken' FitBit back to them & get a replacement; however I'm trying to avoid that since I don't want to be without my watch or a tracker for several days to weeks.

[JohnnyRow]

" it seemed to go fine but didn't seem to finish"

What is the current status of your fitbit?  By "didn't seem to finish", do you mean the screen looks like the update is still in progress?  Or is the screen back to a usable state?  If in a usable state, what firmware version does it say you have?  If you have the "find my phone" app, I expect you have the new version.  If you did not get the new version,  I expect you will get another notice on your phone that it is available within a few days.

[dkumiega]

Thanks JohnnyRow for your response.  I do indeed believe I have the 'find my phone' app but since my FitBit is stuck currently (for last 7 hours) on FitBit logo I can't confirm and can't check which firmware version I have...I think I do recall it has the 'find my phone' app so perhaps it did finish installing the new version.  It's been stuck for hours at a time on the FitBit logo every day since last week but then seems to randomly return to 'normal' - I've reset via settings when it goes back to normal & also have changed the clock screen as other posts have suggested & as customer service suggested too.  I've also done the charger reset multiple times without any success every day this has occurred.  I'm doing everything possible to avoid returning it for a replacement as I use the Fitbit as my watch & don't want to be without it for days on end but it might be time to just do that.

[JohnnyRow]

I understand now.  As far as I know, the only way to initiate an update is from the notice you get on the phone app.  It sounds like you have done everything I would have tried.

Other than just waiting a few more days to see if it fixes itself, I can only think of a couple more possibilities, both of which have some risk so I am not necessarily recommending.

One, which  I would not expect to do any good but might be worth a try, would be to, when it happens to be working, remove it from your phone app, delete your phone app, re-download the phone app and attach to fitbit again.  I don't know why that ever helps but I have seen it occasionally recommended.  Cautions with that. Have to be sure you remember your email and password you used.  Your phone software version has to meet the current Fitbit requirements.  Fitbit has raised their requirements.  I have seen some people with older phones still able to run the app, but delete the app, the not be able to download it again and be out of luck.

The other option would be

I'm not sure what all that would clear; I suppose nothing about the firmware/OS.