Issue with Activity minutes Charge 5

[Merete67norway]

Hello

i have issues with the activity minutes on my Charge 5. it counts too many minutes. Yesterday i was just sitting in the sun reading a book. Watch tell me 124 active minutes for this:). This can not be correct. I have watch on my no dominant wrist. Anyone Else with these problems. Can we on any way turn out activity minutes? Pls respons .

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing your inquiry about the Charge 5, @Merete67norway.

Please let me know if you're referring to the  Active Zone Minutes that you see on your device. These minutes are based on the time spent in the fat burn, cardio, or peak heart-rate zones. You can find more information about how these minutes are counted in this article. 

In the meantime, please make sure that you try restarting your device using the three pulse restart method described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Then check if you continue to have the same problem afterwards. 

I'll be around. 

[Merete67norway]

Still have the same problem. It is the minutes i see in the app and device. Today i have just Bern in store 30 minutes. App says active minutes 103 ? This is not correct. I also have high heartrate/pulse. Rest heartrate 88-89. I know about my high heartrate. Causes medicine i use. But with not doing anything app says between 40 and 90 active minutes every Day.

[SW-Bne-Au]

I have a similar problem. I am at work all day, in meetings, talking to people, doing things on the computer, i.e. working hard mentally but not physically. It counts most of my day as active minutes. I think the Active minutes should be associated with when you are doing some form of exercise, e.g walking, which the Fitbit can automatically detect?

[DavideFitbit]

@Merete67norway @SW-Bne-Au Thank you for sharing that you already tried al the troubleshooting steps suggested.  

In this case, since you continue to experience the same problem with active zone minutes, I recommend that you get in touch with the Customer Support team for further assistance with this. They have specialized tools and will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.