Issues with my Charge 5

[BorisMunoz]

Charge 5 

Last night, my Fitbit Charge 5 abruptly stopped working while in use, despite being fully charged. When attempting to charge it again this morning, it didn't respond when I tapped it. When I plugged it in the charger, it indicated only 1% battery, which seemed unusual as I had fully charged it yesterday afternoon. I decided to charge it again up to 100%, but upon disconnecting it from the charger, the device immediately powered off and now does not respond in any way.

As a long-time user of Fitbit devices, this is particularly disappointing for me, as this is my third device over several years. I rely on my Fitbit Charge 5 to track my physical activity and overall well-being, and this issue has significantly disrupted my daily routine.

Is there any way you can help?

[gdio53 · Accepted solution]

@BorisMunoz 

Many users have reported issues and also here after installing the 194.91 firmware update.  It may not be immediately after the update, but could take a few weeks, mine took 2 weeks before exhibiting problems.

How old is the device?

[BorisMunoz]

Thanks, Gary. I don't know if that's the reason. I don't think I uploaded my device with the firmware you mentioned. Do you have any idea of how to fix it? 

[gdio53]

@BorisMunoz 

Unfortunately, there is no fix available at this time.

If it's still under warranty you can contact Fitbit Support.