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Issues

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‎08-19-2022 12:57

‎08-19-2022 12:57

Can anyone help, my Fitbit charge 5 , won’t sync, won’t update and is showing the wrong date and time. I’ve tried restarting, turning off Bluetooth, closing and reopening the app, don’t know what to try next. 

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‎08-19-2022 13:48

‎08-19-2022 13:48

Hi @Footsie looks like you only have one issue. Your. Charge 5 isn't syncing., once it syncs, everything else will be fixed. 

Why won't my Fitbit device sync?

Steps that work for me. 

  • Stop the app, do this through the phone settings. 
  • Check for fitbit app updates 
  • Turn off/on the bluetooth
  • Restart phone, better to shutdown the phone. 
  • Clear the fitbit app cache. 
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