Issues

[Footsie]

Can anyone help, my Fitbit charge 5 , won’t sync, won’t update and is showing the wrong date and time. I’ve tried restarting, turning off Bluetooth, closing and reopening the app, don’t know what to try next. 

[Rich_Laue]

Hi @Footsie looks like you only have one issue. Your. Charge 5 isn't syncing., once it syncs, everything else will be fixed. 

Why won't my Fitbit device sync?

Steps that work for me. 

• Stop the app, do this through the phone settings. 
• Check for fitbit app updates 
• Turn off/on the bluetooth
• Restart phone, better to shutdown the phone. 
• Clear the fitbit app cache.