Lost Charge 5 - band fell apart

[Juliet2311]

Today I lost my Charge 5 while traveling. I had it for less than a month. The band (original fitbit, not third party) had fallen apart once before. Fortunately I noticed it then, but today I must have missed it while navigating busy airports. I had made sure the band clicked in place properly, considering it had already failed once. This is a huge disappointment, to spend so much money on a device, only to lose it due to a flimsy band.

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Juliet2311. 

I'm sorry to see that your Charge 5 device has been lost and that the band fell part. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed or if there are any options available for you.  

Thanks again for sharing all your feedback and comments about this. 

See you around. 

[Juliet2311]

The only assistance I received was a suggestion to contact the lost and found department of the airport where I think I lost the Fitbit. I contacted customer service to cancel my premium subscription, because I will definitely not buy another Fitbit after this experience.

[DavideFitbit]

@Juliet2311 Thank you for sharing your feedback about this. I'm sorry to see that it wasn't possible to find the device and that there were no other alternatives available. 

Thanks again for all your comments about the product.  

[Lucylu17]

I also lost my Fitbit because the defective band came apart at the base of the watch. I have checked the store I was in but was unable to find it. I am cancelling my premium subscription and am very apprehensive about purchasing another fit bit because of the cheap band. I had the watch since August 2022. 4 months is too son for a band to wear out. I'm very disappointed in fit bit brand. 

[DavideFitbit]

@Lucylu17 Thanks for sharing that you've experienced the same problem with your Charge 5. 

It seems that you were also able to get in touch with the Customer Support team for further assistance with this. In this case, I recommend that you continue the communication with them and they'll let you know if there are any options available for you. 

See you around in the Community.