help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Map did not show after a bike training in Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-05-2023 18:35 - last edited on ‎11-06-2023 12:07 by Fitbit Moderator

‎11-05-2023 18:35 - last edited on ‎11-06-2023 12:07 by Fitbit Moderator

I went on a bike ride today and clicked the bike button on my Charge 5 when I started. Afterward, after my phone synced to my device, I got a distance but not the map I usually get. I'm not sure why. The distance is also possibly shorter than what I went so it's possible the GPS stopped working part way though. GPS is set to dynamic if it matters. Phone cellular data was turned on the whole time but it's possible I went out of cell reception briefly. I thought that the built-in GPS would still be able to track my ride though. Thanks. 

 

 

Moderator edit: edited title to clarity

Best Answer
1 REPLY 1

‎11-06-2023 12:06

‎11-06-2023 12:06

Hello, @CharRev Welcome to the community!

Thanks for sharing your situation with the map in your bike training. I am sorry about this situation, this is regarding the GPS, my best recommendation would be to double check the GPS has connected prior starting your bike training, this is to make sure you will actually get the correct distance and the map.

Some other things may affect the GPS, for example, if you are in a place where there are several buildings, this will impact the GPS data, so it may disconnect. I recommend you checking the troubleshooting steps listed in this article for future reference.

Thanks for your efforts!

Best Answer
0 Votes