help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Multiple Charge 5 on one account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2021 13:01

‎10-07-2021 13:01

I purchased two charge 5 devices so I can change them based on charge or outfit coordination. I can’t figure out how to connect them both. Do I have to disconnect the previous one before I can connect the next one every time?

Best Answer
0 Votes
2 REPLIES 2

‎10-07-2021 13:14

‎10-07-2021 13:14

Hi @zhilbug  you can't have them both on your account at the same time. You'd need to do, as you mentioned, disconnect one in order to connect the next one. Why not just use the time it's on the charger to take a shower, watch tv or nap - so you're not really missing any steps.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-07-2021 13:16 - last edited on ‎06-29-2024 20:41 by Fitbit Moderator

‎10-07-2021 13:16 - last edited on ‎06-29-2024 20:41 by Fitbit Moderator

Welcome, @zhilbug! It's great to see you around. I appreciate your input @Odyssey13.

Thanks for the details about your Charge 5. You can only setup one Charge 5 to your account because, if you try to setup a second one, the Fitbit app will erase the one previously setup to it. For more details about multiple devices on your Fitbit account, you can check this help article: Can I use more than one Fitbit device with the same account?

If you're planning to change your device based on your outfit coordination, you may consider changing just the wristbands to match with your outfit. You can find different band styles on our web store.

By the way, I moved your post to the Charge 5 board to keep the Community organized.

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer