My Charge 5 all of sudden is not responding and shows a black screen !

[jcyc140662]

My Charge 5 is not responding after overnight on my night stand. The phone app tells me it still has more than 50% batteries. I tried to reboot the device and only fell short vibration from the device and no other response ever!

Any other suggestions that I can try to make it alive?

[ShellyMF]

I have exactly the same issue, and my husband too. Both devices would not charge and went blank. Seemed to happen over a couple of days. I thought it was a dodgy charger, but I've tried another charger with both devices and nothing. Tried rebooting numerous times and nothing happens, just a black screen.

[MarioSFitbit]

Hi @jcyc140662 and @ShellyMF ! Welcome to the forums !
I appreciate your messages, and I'm sorry to hear you are experiencing a black screen with your Charge 5 devices. Thank you for your troubleshooting efforts.     

• Could you please confirm if you are under the last Fitbit App version ? How do I update the Fitbit app?
• Please try to manually sync your devices as shown in the following help article : Why won't my Fitbit device sync?
• Finally, try to change the clock face : How do I change the clock face on my Fitbit device?

[jcyc140662]

Hi,

I did follow your suggestion to assure the most updated app. Since the issue with the watch(black screen), the app can’t find the device, not mentioning to sync the device or other settings!

There are a lot of similar issues occurring with others’ Charge 5! Can you suggest something more helpful? Thank you

[Kkappy]

My app is up to date. Not able to change clock, or even sync because screen is black & not responding. I tried to restart as well and that didn't work either.

[Kkappy]

My app is up to date. Not able to change clock, or even sync because screen is black & not responding. I tried to restart as well and that didn't work either. 

[MarioSFitbit]

Hi @jcyc140662 and @Kkappy ! Welcome back to the forums. 

The recommended procedure for this type of issue is to synchronize, restart the Fitbit device and change the clock face.
I have applied it with my devices, and they have worked again. 

@Kkappy The syncing and changing clock face is performed directly from the Fitbit App. 

@jcyc140662 I'm sorry to hear the issue still persist.
Thank you for your troubleshooting efforts. Considering that you have already tried the recommended steps, I suggest you contact support at the following link, since they have more tools in order to find your options. Contact Us.

[beaware]

jcyc140662 wrote, that the app can't connect to the device, so can you please enlighten us to how you're supposed to sync and/or change clock face then? 

beaware, having same problem

[MarioSFitbit]

Hi @beaware ! Welcome back to the forums ! 
I appreciate your message, and I'm sorry to hear you are experiencing the same trouble regarding the unresponsive screen and the syncing issue. 
In order to sync your device, I suggest you read and apply the eleven steps shown in the following help article : Why won't my Fitbit device sync?

[beaware]

Sorry, but did you actually read what I wrote? It's not merely a syncing problem! How do you suggest we try and sync Charge 5, when the screen is black and app cannot see/connect to device for whatever related black-screen issue it is?

1. Charge 5  won't turn on, aka screen is black
2. App (Iphone with automatic app software updates) can't connect too, not even "see", Charge 5
3. Yes, I've already tried 3 push-solution on charging cable and device happily buzzes when pushing charging cable, but stays black-screen
4. Yes, I've tried 3 x 8 sec on/off charging 
5. Yes, I've tried turning of/turning on phone and app
6. Yes, I've tried charging for at least 30 min (now 3 hours).  

There are SO many posts on this black screen problem + app not connecting as a result, while people having tried all solutions as above. Why don't you start acknowledging and addressing it accordingly as a non-user problem? Alternatively admit it's a Fitbit problem and that you will work on a solution or give a refund?

[SunsetRunner]

Did the Charge 5 update - what a mistake. After finally getting my screen, it will only hold a full 100% charge for about an hour max. I've completed ALL the troubleshooting suggestions and NOTHING works. 

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Moderator edit - word choice 

[SunsetRunner]

I've done all their suggestions. My Charge 5 was fine until I did the update. Took hours to get my screen back and now it won't hold a charge for more than an hour. This is Fitbit's issue and they don't care as they offer NO SOLUTION. Buying another brand this go round.