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My Charge 5 band kept falling off

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‎07-19-2022 06:20 - last edited on ‎07-19-2022 09:38 by Moderator Alum

‎07-19-2022 06:20 - last edited on ‎07-19-2022 09:38 by Moderator Alum

My band kept falling off and when I tried to put it back on the last time the little plastic thing broke off.  Is there anything I can do.  I did just get this charge five as a replacement for my broken one

 

 

 

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‎07-19-2022 09:38

‎07-19-2022 09:38

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5, @cherylw1956. 

 

Since this is related to a hardware problem or product damage, it would be necessary to continue the communication with the Customer Support team so they can let you know how to proceed. I've been informed that you already got in touch with them for further assistance and it seems they've provided you with some instructions. 

 

Thanks again for sharing your experience with the device and your feedback. This is always helpful for the team to continue improving the Fitbit experience. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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