My Charge 5 battery won't stay charged

[doctorsheilab]

I charge my device to 100% and 12 hours later I receive a notice that I need to immediately recharge as it's down to 2%. This has happened several times in the past week.

Moderator edit: format. 

[Joanypony]

Sacked mine this morning got my money back.

[Phdrunningchick]

It’s not just you. This happened to mine as well. Won’t stay charged for a day at this point and it’s less than a year old 

[Ique]

It's not just you. I charge my device 100% and the battery drains in just 1 hour. This malfunction started  after firmware update 1.188.58 - I started wearing charge 5 eight months ago, too early for battery failure

[Phdrunningchick]

How were you able to get ahold of Fitbit for a refund? 

[AndreaFitbit]

Welcome to the Fitbit Community, @doctorsheilab and thanks for getting back to us @Joanypony, @Phdrunningchick and @Ique. I'm sorry to hear your Charge 5 battery won't stay charged.

Please confirm that you have followed the advise of help article: Can I extend my Fitbit device's battery life?

Thank you for your comment @Joanypony.

Catch you later. 

[Phdrunningchick]

@AndreaFitbit 

yes I have followed the advice in the article. My Fitbit battery still is only lasting less than 24 hrs. 

[davisonjames]

I had this when I first got mine, went through all of the help / support from Fitbit and the device was faulty.  Charged it, dropped to 2% pretty much within an hour, charged and sent video, backwards & forwards with support many times, etc.  Eventually fitbit said I was charging from a 'non supported' power adapter (which is rubbish as have used fitbit for 7 years and never an issue).  Product returned / refunded with a new one purchased and working fine for the past year (with the same power adapter which I was told was not supported) 😉

[AndreaFitbit]

Thanks for getting back to us and for following the advise in the article @Phdrunningchick .

Please restart your tracker:

1. Swipe down from the clock screen to find the Settings app  .
2. Open the Settings app  Restart Device >Restart.

If your device is unresponsive:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.

Note: If the device doesn’t restart, wait 15 seconds to try again.

Welcome aboard @davisonjames. Thank you for sharing your experience with us. I'm glad to hear that your replacement device is working fine. 

Have a nice day. 

[Joanypony]

Took it back to the retailer who gave me a full refund also confirmed they had others back too for the same reason. 'Fit bit', 'not fit' for purpose.

[Danielle5]

How did you get a refund? Who did you contact?

[Manwithlab]

You’d think they’d test these updates before sending them!

[AndreaFitbit]

Thanks for getting back to us and for your comments @Joanypony, @Danielle5, @Manwithlab. 

Thank you for your information @Joanypony.

@Danielle5,  you can check the Terms of Sale.

I appreciate your feedback @Manwithlab.

Catch you later.