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My Charge 5 clock and app died Charge 5

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‎06-12-2022 16:07 - last edited on ‎06-14-2022 09:49 by Moderator Alum

‎06-12-2022 16:07 - last edited on ‎06-14-2022 09:49 by Moderator Alum

The app does not work. The Fitbit clock, does not sync, I can't change the clock face, no sleep time on the app, totally messed up this charger 5, I had a hope, but now its gone 🙄

 

 


Moderator edit: subject updated for clarity

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‎06-14-2022 09:47 - last edited on ‎11-22-2024 04:13 by Fitbit Moderator

‎06-14-2022 09:47 - last edited on ‎11-22-2024 04:13 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Prodirking. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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