My Charge 5 got lost at a concert

[sarrpatta]

So I lost my charge 5 at a concert and it's possible that it could have been picked up and stolen. I don't have payment information on it I believe but I don't want any of my personal information used. If I don't get it back which seems very unlikely at this point, how do I wipe it or my account data so nothing gets compromised? I had my Google account connected, so just not sure if I should be concerned about anything and how to wipe, delete my account/data if I don't get it back. Anything I should be concerned about at all? I have to wait until next week to call the facility to hopefully hear from them they've picked it up but it's a slim chance... Thanks.

Moderator Edit: Clarified subject

[RiekoC]

Hello @sarrpatta 

Sorry to see that you lost your Charge 5.

If the event venue doesn't have your Charge 5, you should contact Fitbit support (<-- click link) and let them know that your Fitbit was lost. I think they have a way to remotely wipe your data from the device.

Here's hoping that someone found your Fitbit and turned it in. 🤞

[Odyssey13]

@sarrpattahope they do find it, but the very least you can do is to remove the device from your account. If you delete your account, all your history would be gone and should you get another Fitbit, you'd have to start from scratch.

[LizzyFitbit]

Welcome to the community, @sarrpatta. @RiekoC and @Odyssey13 Thanks for your help!

@sarrpatta I'm sorry this happened to your Charge 5, and thanks for bringing this up. Before anything else, I'd like to clarify with you that your account data is safe as no one can access that unless they have your email and password.

That being said, if you prefer, you can remove your device from your account as @Odyssey13 mentioned. For this, I'd recommend this help article where you'll find step by step instructions. You can always get in touch with our Support team for guidance as well.