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My Charge 5 had a red circle with x in it. Couldn’t recharge and fixes haven’t worked

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‎03-16-2023 11:33 - last edited on ‎03-17-2023 05:33 by Moderator Alum

‎03-16-2023 11:33 - last edited on ‎03-17-2023 05:33 by Moderator Alum

I let the charge go completely flat and tried to fix by pressing the button on usb lead as suggested and it started whirring and vibrating, blue fit logo appeared intermittently and now it won’t come on at all or charge etc. 

 

I only brought it in august 2022

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‎03-17-2023 05:32 - last edited on ‎02-12-2024 09:18 by Fitbit Moderator

‎03-17-2023 05:32 - last edited on ‎02-12-2024 09:18 by Fitbit Moderator

Hi, it's god to see you visiting the Fitbit Community for the first time, @Louiseosul. 

I appreciate all the information provided about this inconvenience with your Charge 5.   

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to provide you with some instructions. In this case, they will let you know how to proceed and I recommend that you continue the communication with them. 

See you around in the forums. 

Davide | Italian and English Community Moderator, Fitbit


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