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My Charge 5 has no power after 2 days

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‎07-22-2022 14:11 - last edited on ‎07-23-2022 07:33 by Moderator Alum

‎07-22-2022 14:11 - last edited on ‎07-23-2022 07:33 by Moderator Alum

My Charge 5 has no power 2 days after fully charging. I have contacted customer service 5 times to try to fix the problem. Since it’s still under warrantee I want them to replace it but I have to wait for them to generate an email with my “options”. There is no time frame for when I will receive this email since they can’t seem to solve the problem. This is totally unacceptable!!! Shame on you Fitbit!

 

 

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‎07-23-2022 07:33 - last edited on ‎02-12-2024 04:10 by Fitbit Moderator

‎07-23-2022 07:33 - last edited on ‎02-12-2024 04:10 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Donkap. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you were able to get in touch with the Customer Support team again for further assistance with this and they've provided you with some instructions. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

If you've informed you that you will be receiving an e-mail with information about replacement options, you should receive it soon. Thanks for taking the time to share your feedback and comments about this as well. 

Davide | Italian and English Community Moderator, Fitbit


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