My Charge 5 is constantly vibrating and won’t turn on.

[Juliediver]

My charge 5 died while I was mowing the lawn yesterday. I cleaned it with a paper towel when I was done and put it on the charger. Now I can’t get it to turn on and all it does is vibrate. 
I read the post about the possible water damage, but I swim with my charge all the time and have never had this problem. Also I don’t see any condensation on my charge.

Any help would be great!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi. welcome to the Community forums, @Juliediver. 

I appreciate all the information that you've provided about this inconvenience with your Charge 5 device. 

You shouldn't have any problem to use the device for swimming, since it's water resistant for up to 50 meters. Before considering other options and in case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

In addition, there are some general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app. 
3. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around.