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My Charge 5 is frozen and will not reset

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‎10-06-2023 08:14

‎10-06-2023 08:14

Tried all the Youtube video instructions using the charging cable. Please help.

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‎10-06-2023 16:10 - edited ‎10-06-2023 16:10

‎10-06-2023 16:10 - edited ‎10-06-2023 16:10

It's good to see you participating in the community for the first time @Charge5frozen.

Thank you for sharing the inquiry regarding the situation with your tracker.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

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