help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 5 is not tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2022 14:45 - edited ‎04-06-2022 13:57

‎04-05-2022 14:45 - edited ‎04-06-2022 13:57

After years of being a loyal Fitbit customer, I bought the Charge 5 for the enhanced wellness functionality and sleep tracking.  After months of trying various settings, positions, cleaning sensors, factory resets, etc., my Change 5 will still not perform as intended with sleep tracking.  I contacted FitBit Support and the arrogant jerk replied that Fitbit will not stand behind the intended use of their product....when I questioned why.....he replied...."I'm sorry it wasn't the answer you wanted.   As I already told you, they are Fitbit policies and I cannot go over them."

 

Wow.  Just wow.   Fitbit has really changed since Google bought them.  I will not be buying anymore products from Fitbit.   Total faceplant.  

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎04-06-2022 11:30

‎04-06-2022 11:30

Welcome to the Fitbit Community, @sdb439.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided and for being a loyal Fitbit customer.

 

Our team is currently investigating your case and you should receive a response as soon as possible. Please keep an eye on your inbox over the next days. Thanks for your patience while dealing with this situation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes