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My Charge 5 is only recording half my workout

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‎03-17-2023 07:22 - last edited on ‎03-19-2023 06:50 by Moderator Alum

‎03-17-2023 07:22 - last edited on ‎03-19-2023 06:50 by Moderator Alum

My Charge 5 is only recording half my workout. Last two days recorded 34 mins of a 65 min run on treadmill, records the last 34 mins only. Tried switching off re connecting 3 pulse fix nothing works. Really dislike this tracker and strap fiddly to fasten, what was wrong with old way?

 

 

Moderator edit: subject updated for clarity

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‎03-19-2023 06:49 - last edited on ‎02-12-2024 09:16 by Fitbit Moderator

‎03-19-2023 06:49 - last edited on ‎02-12-2024 09:16 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Dee1955. 

Thanks for all the information provided about this issue with your Charge 5. 

Before considering other options, could you please provide a few more details about how you're tracking this activity? Let me know if you're manually starting it from the device itself using an exercise shortcut. 

The three pulse restart procedure you mentioned should help if there are any issues related to this. You can also try setting up your Charge 5 as a new device in your account. 

Thanks for sharing your comments about the straps as well. The team continues to work to improve the quality of products and services and your feedback is an important part of that process. 

Davide | Italian and English Community Moderator, Fitbit


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