help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 5 only lasted 3 months

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2022 06:05 - last edited on ‎02-09-2022 07:40 by Fitbit Moderator

‎02-07-2022 06:05 - last edited on ‎02-09-2022 07:40 by Fitbit Moderator

My Charge 5 only lasted 3 months. WTH?  I didn’t buy a warranty. Any suggestions?

 

 

Moderator edit: Updated subject for clarity. 

 

Best Answer
4 REPLIES 4

‎02-07-2022 13:57

‎02-07-2022 13:57

I’m not sure where you are based but I’m Europe there is a standard warranty of 2 years. You do not need to buy separate warranty for that, they should have provided you with a product that works at least that long. I assume that in most countries there will be at least a year warranty. If I were you I would go back to the shop where you bought it and otherwise contact fitbit customer service they will probably ask you to send them the watch after ruling out other solutions. Good luck! 

Best Answer
0 Votes

‎02-07-2022 14:04

‎02-07-2022 14:04

Contact the company and they can hopefully tell you what steps to take

Best Answer
0 Votes

‎02-08-2022 08:01

In response to Chertp

‎02-08-2022 08:01

Thanks - I’ll try it. But this being my 4th Fitbit - the company here in the states asks you if you want to purchase a warranty. I never have because the others lasted a reasonable amount of time. But I’m going to try checking in to customer service. Bought my charge 5 from Amazon - so that may cancel out my benefit.

Sent from my iPhone
Best Answer
0 Votes

‎02-09-2022 13:03

In response to nrkc52

‎02-09-2022 13:03

If the fitbit was shipped and SOLD by amazon then it will be covered. If you purchased the fitbit from a third-party seller on amazon then you will probably not be covered.  Most be people don't realize their are third-party sellers on amazon.

 

https://www.wired.com/story/how-shop-safe-amazon/

Best Answer
0 Votes