My Charge 5 screen is unresponsive

[shetty512340]

My charge 5 screen is unresponsive, when receive notifications still vibrate.

I tried restart but still same,no screen show out.

What can I do now?

Moderator Edit: Formatting.

[EstuardoFitbit · Accepted solution]

Welcome to the Fitbit Community forums, @shetty512340.

Thank you for confirming that you're having this inconvenience with the Charge 5. All the steps you have done are much appreciated! 

Could you please provide a few more details about the issue? Meanwhile, please double-check that you've tried the steps in this article. 

Changing the clock face should be one way to get this resolved! 

[shetty512340]

No,the screen is black,unresponsive.

When I double touch screen should be light up,but screen is still unresponsive,I thought the screen is dead......

[EstuardoFitbit]

Hey there @shetty512340, welcome to the Fitbit Community!

I really appreciate you taking the time to share this issue and all the steps you've already taken. Thank you!

It sounds incredibly frustrating that your Fitbit is not turning on! I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

[WineX]

I have exactly the same problem. I have tried all the restart options without success. I have changed the clock face and nothing. Fitbit 5 does sync. Have you got a solution? This is my 4th Charge 5. They all seem to pack in just after a year

[putlur.swathi]

They may suggest to buy a new watch, that's the response I got from fitbit. 

[EstuardoFitbit]

Hey @WineX @putlur.swathi, welcome to the Fitbit Community. 

Thanks a lot for taking the time to share your situation with us, I'll be glad to help. 

@WineX Since you have already done all the troubleshooting steps suggested before, next step is contacting our support team, they would be able to further assist you.  

Please note that case resolutions vary and depend on several factors.

[Kensdaughter]

I have the same issue. I restarted and changed the clock face and nothing. How do I get someone from customer support to reach out? 

[RiekoC]

Hello @Kensdaughter 

You can use this link to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

[putlur.swathi]

This is another useless link which never resolve the issue

[EstuardoFitbit]

Hey there @putlur.swathi, 

Please remember to be respectful of other users, as they are simply trying to assist.

I see that you have contacted our support team. Please don't hesitate to reach out to them again if you require further assistance.

Have a good day.

[putlur.swathi]

Hey Fitbit Community.,
We are always respectful of others, but we Fitbit customers are not happy with Fitbit's services. Nothing personal. I fail to understand the reason to reach the support team as they are simply suggesting buying a new item. And, do u still think anyone will repurchase a Fitbit?

Thanks

[EstuardoFitbit]

Hello @putlur.swathi, great to see you back! 

I understand your frustration and disappointment. It's definitely not the experience anyone wants.

Your feedback is important, and I want to assure you that these concerns are taken into consideration for future products and services.

I'm truly sorry for any inconvenience this may have caused.

Have a good day!