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My Charge 5 seems dead

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‎04-22-2024 04:45 - last edited on ‎11-28-2024 09:59 by Fitbit Moderator

‎04-22-2024 04:45 - last edited on ‎11-28-2024 09:59 by Fitbit Moderator

Good morning guys Today I was trying to sync my Fitbit and noticing that sync wasn't working I even noticed that nothing on the Fitbit happening, black sceen. The last sync were 5h ago and the battery was still the 56%. I connected to the charger and I saw for a moment the screen doing completely white, like a glitch and then off again. No lights, nothing. I tried restarting it through the cable and the 3 press with 1 sec of pause between and it just vibrate, no logo shown and no connection. It's less than 2 years that I have it and no problems before. It's dead of I have a chance to revive it?

 

Moderator Edit: Clarified subject

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‎04-22-2024 18:40

‎04-22-2024 18:40

I'm no expert, but I doubt it. My first Charge 5 lasted 6 months before it suddenly died. My second one lasted 10 months before it suddenly died -- 3 days ago. You can try to get help from support (I recommend the live chat) by going here: https://support.google.com/fitbit/gethelp .... good luck.

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