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My Charge 5 stopped counting steps after charging this morning.

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‎10-11-2022 12:11 - last edited on ‎10-14-2022 12:58 by Moderator Alum

‎10-11-2022 12:11 - last edited on ‎10-14-2022 12:58 by Moderator Alum

Charge 5 stopped counting steps after charging.

 

 

 

Moderator edit: format

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1 REPLY 1

‎10-14-2022 12:57

‎10-14-2022 12:57

Hi, welcome to the Fitbit Community forums, @Brrichar. 

 

I appreciate the information provided about this inconvenience with your Charge 5. 

 

Let me know if you continue to experience the same problem or if your device is counting steps again. In the meantime, please make sure that you've tried the three pulse restart procedure:  

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
  3. Wait 10 seconds or until the Fitbit logo appears.
  4. If the device doesn’t restart, wait 15 seconds to try again.

Let me know if you continue to have the same issue afterwards. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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