My Charge 5 will not charge or reset.

[Blkstar1]

My Charge 5 will not recharge or reset.

Moderator edit: format

[AngieA415]

I’m having same issue. Screen is black and won’t re-charge. 

[M2195]

Same issue here too. Screen black. Tried pressing the button on the charging wire but did not do anything.

[Tiffanee11]

I am having the same issue.  It will not charge nor matter what I do,  I’ve tried everything in the help manual. It’s only 2 months old.

[DavideFitbit]

Hi everyone, welcome to all the new users in the Community. 

Thank you for all the information provided about the problem you're experiencing with the Charge 5 and for confirming that you already tried some troubleshooting steps. 

From what you mentioned earlier, it seems that you already tried the basic steps shared in the forums. If you already tried the three pulse restart method and you continue to see a black screen, make sure that you've also tried changing the clock face option, as this has been useful for other users. 

In addition, if your device is not charging, you can also follow the steps listed here. If this doesn't work, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed or what options are available for you. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.