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My Charge 5 won’t sync

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‎01-31-2024 13:47 - last edited on ‎02-07-2024 07:18 by Fitbit Moderator

‎01-31-2024 13:47 - last edited on ‎02-07-2024 07:18 by Fitbit Moderator

My Charge 5 won’t sync. It delays and freezes when trying to sync. I’ve lost previous days tracking steps data.

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2 REPLIES 2

‎02-07-2024 07:18

‎02-07-2024 07:18

Hello @TexasLou, welcome to the Community Forums. I'm sorry to hear that your Charge 5 is constantly disconnecting. I understand how you must be feeling about having to do all troubleshooting steps mentioned so frequently, I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync?

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‎02-07-2024 12:12

‎02-07-2024 12:12

I had a similar issue. If it is of any help, I have tried restarting both my phone and my fitbit several times. At first, my fitbit didn't seem to show any issue. Then I tried put it in a charger and noted that the battery went to 7% after the last synchronisation 10 hours earlier. It was at 54% back then. After recharging, the syncing worked again. I also immediatly received the Hawai batch. I bought it around half december 2023, so my device is not very old yet.

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