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My Charge 5 wont sync after the latest update

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‎07-07-2023 16:08 - last edited on ‎07-08-2023 12:13 by Fitbit Moderator

‎07-07-2023 16:08 - last edited on ‎07-08-2023 12:13 by Fitbit Moderator

Since the latest update 3 days ago my Charge 5  wont sync with my app.

I have tried all the ways on the help page for "fitbit wont sync" but still not working.

Please do something for the app.  

 

Moderator edit: clarified subject.

Best Answer
1 REPLY 1

‎07-08-2023 10:54

‎07-08-2023 10:54

Welcome to the community @Palony 

Thanks for the details regarding the inconvenience with your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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