I spoke with someone by chat after various comments from the community. The fact that there isn't someone to provide answers to address concerns is especially disappointing. I have had this particular Fitbit, Charge 5, for 2 1/2 years and there again it is disappointing that these devices have problems and need to be replaced. They are expensive enough and buying insurance to maybe receive a replacement or to discount buying another one adds to that expense. Perhaps it's me, but when I spend $150 for a product I hope it will work for a long time and not need to be replaced in as little as two years. I have also noted these devices have gone up in price and doubt the quality for the price has. Mind you, Fitbit devices are less expensive than other like devices, but for the price one would think they would last longer than they do and would not have significant problems. I'm off to get a Charge 6 and swallow the full expense again. If I were to rate Fitbit devices, I would have to give it a score of 1 as I have been consistently disappointed on how often I have to replace one and I won't pay the extra cost for a comparable device with competitors. I suppose at some point I will decide they are no longer worth the cost. There are some nice positives with the device that I do like, but again, for the cost and that they don't last or at some point stop functioning properly and intermittently is a huge downside. Would I recommend Fitbit? I would share the positives and negatives, my experiences and would tell someone else that they would have to decide for themselves.
