help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit 5 is still stuck on the logo despite following the instructions on all of these chats.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2022 21:09

‎10-01-2022 21:09

Can someone help please? I have followed the instructions of pressing the button on the flat part of the charger 3 times, I waited the recommended time and followed the instructions perfectly and now my Fitbit5 is stuck on the logo screen is totally unresponsive. I've left it for a few hours and try again, then reconnect it to the charger and it then says the battery is at 4% for example, then that disappears and the logo appears again! I have been trying this for two days without any luck or idea of how to get it working. I am not impressed as I have only bought this about 10 months ago, after my Fitbit4 stopped working after barely a year!

Best Answer
8 REPLIES 8

‎10-01-2022 22:02

‎10-01-2022 22:02

it’s connected to the latest phone os update.  I think it took them three days to fix it last time.  It’s very frustrating.  The least they could do is send out a notice that they are working on it.  

Best Answer

‎10-02-2022 03:43

‎10-02-2022 03:43

Sofie1972 I am have the same issue.  It happens at least once a week now for the last 3 weeks.  Eventually the home screen comes back.  Resetting the device is not working.  That is the advice I get from the help desk.  Last time I am dealing with this pice of crap.  Going to a different tracker.  To many issues with this one.  The other problem I have often is with the screen overlay.  Two different screens showing at the same time.  I can't help with a solution other than say throw it away and try another device.  That's where I am.  

Best Answer

‎10-02-2022 12:19

‎10-02-2022 12:19

I have the same issue again and again. I bought my Fitbit charge 5 in October 2021 and in juni 2022 have the issue and I have send my charge to Fitbit. I get another one. And now in September 2022 the same issue. I’m sorry but my charge 4 worked better.. and I think charge 5 is not a good line this time. Maybe the charge 6? But I’m thinking about another device like the IWatch. 

Best Answer

‎10-15-2022 11:50

In response to Sick_of_fit

‎10-15-2022 11:50

The product is too unreliable. 
mice had mine for four months and an experienced this nonsense problem. 
the solution from Fitbit customer services is to send it back which will take 5-7 days the. To receive another another 5-7 days so I could be looking at two weeks before I have a watch and tracking devise. 
This is my third Fitbit… I’ve had enough. I’ll probably save and go to apple. I can’t be dealing with the unreliability of Fitbit watches. It’s really annoying. 

Best Answer

‎10-15-2022 13:24

‎10-15-2022 13:24

Yes!  Yes!!  And yes!!!  Is this my last fitbit.  Yes.  Yes!!  And yes!!!  To much money to be so worthless!!

Best Answer

‎10-15-2022 21:12

In response to Nevragain

‎10-15-2022 21:12

I’m probably going to do the same. It came on after a week of being stuck on the logo and then on Friday it simply stopped working again. I am furious , because like you, I use for not only the time. And now it won’t even stay on the logo screen but keeps flicking on and off. Such rubbish!

Best Answer
0 Votes

‎10-15-2022 21:13

In response to Sick_of_fit

‎10-15-2022 21:13

I’m probably going to do the same. It came on after a week of being stuck on the logo and then on Friday it simply stopped working again. I am furious , because I use it not only for the time. And now it won’t even stay on the logo screen but keeps flicking on and off. Such rubbish!

Best Answer
0 Votes

‎10-15-2022 21:14

In response to Dairyville1

‎10-15-2022 21:14

I’m probably going to have to save for a better watch perhaps an Apple Watch. It came on after a week of being stuck on the logo and then on Friday it simply stopped working again. I am furious , because like you, I use for not only the time. And now it won’t even stay on the logo screen but keeps flicking on and off. Such rubbish!

Best Answer
0 Votes