help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit Charge 5 suddenly stopped working and not pairing again with my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2024 04:12

‎09-15-2024 04:12

My Fitbit charge 5 suddenly stopped working and is showing white cross with a red circle. Tried to recharge it and restart it but no luck. Followed some restart procedure and unpaired it with phone. Tried restarting it again but now it's not getting paired with the phone. Bluetooth is not able to recognize the device.

What can I do to restart it? Any Fitbit customer care no. or email id to ask for support?

Best Answer
0 Votes
1 REPLY 1

‎09-15-2024 11:53

‎09-15-2024 11:53

Hello @SunsetRunner 

It seems like you've tried the recommended troubleshooting without success.

Here's the link to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

Rieko | N California USA MBG PE

Best Answer
0 Votes