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My Fitbit charge 5 has a black screen and is not syncing. Resetting with USB does not work.

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‎08-15-2022 17:25

‎08-15-2022 17:25

My Charge 5 device broke a few weeks ago. Ive tried syncing (doesnt sync) and resetting by pushing the USB button 3 times. Nothing works. 
I am trying to contact customer support but the website sends me to a circular menu.
How do i use my warranty to recieve a new device? Is there any email or phone number to the customer service?

Kind regards
Oliver Cato

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‎08-16-2022 00:15

‎08-16-2022 00:15

I’ve currently got the same problem. I’m going to contact them via the Facebook page in messenger. You will need copy of your receipt for proof of warranty. 

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‎08-16-2022 02:15

‎08-16-2022 02:15

I have this problem too. I hate this device. My charge 2 was so much better. The 5 only estimates my fitness score despite following all the instructions and the fact it doesn’t have an altimeter drives me nuts. Now the screen has gone blank. I’m hoping for a completely different device under warranty. Hope you get through to them too. 
before I managed to contact them by phone through the app but this doesn’t appear to be working? 

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