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My and my wife's Charge 5 stopped syncing

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‎06-27-2023 17:41 - last edited on ‎06-28-2023 03:51 by Fitbit Moderator

‎06-27-2023 17:41 - last edited on ‎06-28-2023 03:51 by Fitbit Moderator

My and my wife's Charge 5 synch both stopped working today if wifi is on. If mobile data is on and wifi is off, fitbit will synchronize. wifi for other apps on phone works fine.

Did some app upgrade happen several hours ago to cause this? 

Moderator Edit: Clarified subject

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‎06-28-2023 03:08

‎06-28-2023 03:08

Welcome to the Fitbit community, @Mike98531!

Having started at Jun 27, 15:58 PDT, there have been intermittent issues with logging in and syncing for Fitbit users who had migrated their Fitbit accounts to Google or had created a new Google account for their Fitbit devices because one of the corresponding Google servers was overloaded. This issue is resolved by now.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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3 REPLIES 3

‎06-28-2023 03:08

‎06-28-2023 03:08

Welcome to the Fitbit community, @Mike98531!

Having started at Jun 27, 15:58 PDT, there have been intermittent issues with logging in and syncing for Fitbit users who had migrated their Fitbit accounts to Google or had created a new Google account for their Fitbit devices because one of the corresponding Google servers was overloaded. This issue is resolved by now.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-28-2023 07:35

In response to Talahthas

‎06-28-2023 07:35

Thank you! It is working again for us too.

 

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‎06-28-2023 09:54

In response to Mike98531

‎06-28-2023 09:54

You're welcome, @Mike98531. Thanks for your feedback!

If you have any further questions, do not hesitate to come back.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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