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My charge 5 isn't holding a charge

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‎10-28-2022 12:06

‎10-28-2022 12:06

I got my charge5 in March of 2022. when charged it use to hold the charge for a week before needing recharged. I charged min this morning at 6am, its 2pm now & the battery is at almost Zero. Its happened several times over the last couple of weeks. Trying to figure out how to fix this or send it back as a warranty item. The website tells me I can return for warranty but haven't found how to return it yet.

The hide the instructions as to how & where very well. Haven't found them yet.

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‎10-28-2022 19:54

‎10-28-2022 19:54

Call the customer service number, they helped me in a matter of minutes and new one was shipped out the same day (mine was under the 1 year warranty)

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‎10-28-2022 19:59

‎10-28-2022 19:59

The same thing happened to me except mine stopped telling me how many steps
I had done. I took mine back to the shop I had brought it with my receipt
and they gladly gave me a new one. Haven't had any problems since
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