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My charge 5 quit working at 7 months

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‎07-04-2023 13:20 - last edited on ‎07-06-2023 10:11 by Fitbit Moderator

‎07-04-2023 13:20 - last edited on ‎07-06-2023 10:11 by Fitbit Moderator

My charge 5 quit working at 7 months. Fitbit won’t honor warranty because seller was not authorized. I bought it through Amazon and nowhere does it indicate that warranty is invalid if purchased from this seller. This is my third Fitbit and my last. Anyone have other recommendations? 

 

Moderator edit: clarified subject.

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‎07-04-2023 13:33

‎07-04-2023 13:33

I certainly cannot speak to if from Fitbit's end;  I think Amazon is a authorized vendor but Amazon also has several third-party vendors who sell through their site that I would not be surprised if do not fall under any Amazon warranty,

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-05-2023 15:47

‎07-05-2023 15:47

Hello @Jsaro 

I have read posts that confirm Amazon is an authorized Fitbit seller. However, if you got yours from a 3rd party seller who has a storefront on Amazon, that's likely the issue. Your invoice should have the information on who was the actual seller. 

Rieko | N California USA MBG PE

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