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My charge 5 screen is stuck on the fit bit app. My phone is an Oppo

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‎02-12-2023 22:01

‎02-12-2023 22:01

My fit bit charge 5 is stuck on the fit bit app screen. My phone is an Oppo

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5 REPLIES 5

‎02-13-2023 03:30

‎02-13-2023 03:30

@Pegjoc Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. As a first step, I'd suggest trying to restart your device by following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎02-13-2023 03:53

In response to Talahthas

‎02-13-2023 03:53

I have the same problem. Devicenot restarting, Fitbit logo just keeps on flashing. iPhone13

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‎02-13-2023 04:59

In response to Nandus

‎02-13-2023 04:59

If restarting doesn't fix your issue, I'd suggest contacting Fitbit support for further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎02-13-2023 09:29

In response to Nandus

‎02-13-2023 09:29

Ive tried everything and can't get it to restart. I'm going to take it back where I bought it and ask for a replacement or my money back. Not sure if I want another fit bit. This is the second screen problem I've had with it. Shouldn't have to keep resetting it☹️

Sent from Outlook for Android<>
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‎02-13-2023 09:30

In response to Talahthas

‎02-13-2023 09:30

Tried this. It didn't work. Screen just goes back on withe the logo on the screen

Sent from Outlook for Android<>
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