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My credit card shows up on the Fitbit app, but it does not show up on the Charge 5

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‎12-15-2023 13:57 - last edited on ‎12-21-2023 11:53 by Fitbit Moderator

‎12-15-2023 13:57 - last edited on ‎12-21-2023 11:53 by Fitbit Moderator

my credit card shows up on the Fitbit app, but it does not show up on the watch. I called Fitbit customer service, and guess what they told me that Chase bank and American Express do not allow Fitbit pay. That is total nonsense. Had both my Chase card and my AMEX card on my watch for years, and all of a sudden it stopped working, and they disappeared. I restarted, I restarted I restarted I re-entered. I deleted I restarted I re-entered. It shows up on the app, but not on the phone. Fitbit Customer Service is 100% useless. 

 

Moderator edit: updated subject for clarity. 

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2 REPLIES 2

‎12-21-2023 12:06

‎12-21-2023 12:06

Welcome to the Fitbit Community, @SunsetRunner. I'm sorry to hear that your credit card shows up on the Fitbit app but not on your Charge 5. Thank you for your feedback about our Customer Support Team. 

I understand how frustrating this could be and could you please confirm that you have followed the instructions of help article: What should I know about using my Fitbit device to make contactless payments?

Andrea | Community Moderator, Fitbitp>

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‎12-23-2023 20:08

‎12-23-2023 20:08

Same exact thing happened to me with my Chase card. 

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