My experience with Charge 5 and Customer Service

[marywb]

Today, my Charge 5 started vibrating with the Fitbit logo on constantly. I tried the resets with no luck. Reached out to support who basically said try to reset. Duh. I did that and nothing. Sorry, but you are outside the warranty period, but here’s a 35% discount toward a new Fitbit. I have had four fitbits and not a single one lasted 2 years. I’m done with you and I’m going back to an Apple Watch that lasted me 5 years. Don’t but a Fitbit, cuz they basically suck. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @marywb. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

As you mentioned, I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!