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My experience with Charge 5 and Customer Service

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‎05-30-2023 03:51 - last edited on ‎05-30-2023 04:17 by Fitbit Moderator

‎05-30-2023 03:51 - last edited on ‎05-30-2023 04:17 by Fitbit Moderator

I love, I mean loved, my charge 5 but it is not functioning.  Chat support said 5 days ago I would receive an email about warranty but still no response.

I have been a loyal Fitbit customer for 10 years, but the charge 5 is just sitting there, with the red x on the screen 🥲. I received it 10/2022 as a warranty replacement for another defective Fitbit. 

 

Moderator Edit: Clarified subject

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‎05-30-2023 04:21

‎05-30-2023 04:21

Hi there, @ec27. Welcome to the Fitbit Community Forums.  Thanks for the details provided in your post about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen our Support Team sent you an email after your chat. Please check your spam or junk folder if you haven't done so yet to find more details about the resolution to your case.

Nevertheless, please feel free to reach out to our team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


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‎07-02-2023 16:51

In response to MarreFitbit

‎07-02-2023 16:51

Yes - I think I am going to give up. After being a Fitbit advocate for 10 years, I now have 4 devices that just stopped working, plus the few I was able to get replaced.  I can’t keep buying them, the device fail or be a hazard to my life like the ionic or my skin - and then have the replacement clock started by the defective unit and not the replacement.   I am just giving up when my luxe dies and only using my Apple Watch (which is over 5 years old) 

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