My experience with Charge 5 and Customer Service

[MagsV]

I originally bought the Charge 3 and then upgraded to the Charge 4. Neither of those units had issues. I purchased the Charge 5 when it first came out in September of 2021. On 7 July 22 it died and I bought a replacement. That one died on 30 August and I was given a replacement. That unit has now died today, 11 June.
I’ve been told it’s out of the warranty period but they’ll “give” me a 35% discount towards a new FitBit. 
I don’t understand how I’m so hard on these wearables. I walk and do farm chores. I don’t swim and they don’t get wet, except sweat. I clean them regularly as suggested. 
The rate of failure is so high that I’m surprised the warranty isn’t 2 weeks. 
its BS and since Google acquired FitBit quality has gone down the tubes. 
I’ll be moving on to a Garmin or Apple Watch I can’t afford all these “discounted” ripoffs any more. 
it’s sad, really, I used to rave about my FitBit and recommended them to everyone I knew. No more. 


Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @MagsV, it's a pity to hear about your experience, it's also a sad fact that wearables lead tough lives regardless of which make or model you use. I would suggest you wear your future devices on your non-dominant wrist. "Farm Chores" sounds like a high-risk activity.

Cheers

[MagsV]

It is worn on my non-dominant wrist. 

[MarreFitbit]

Hi there, @MagsV . Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

[MagsV]

I wasn’t asking for info about the warranty I was stating that you know the product is so bad you keep shortening the warranty so no one can make a claim.