My experience with Charge 5 and Customer Service

[KrishP]

1 week after warrantr expire following happend

1. Battery life deined drastically

2. Sudden screen disappeared but still can connect to phone

3. Finally it stopped charging

Contacted Fitbit helpdesk via chatbot. I still have the screen shot of iur conversation.  I was told there is a problem with charge 5 and it is discontinued. However i can purchase charge 6 at a reduced price. Also i was told there is extended warrantry that i could purchase however the distributor (ingram micro) i purchase the unit from did inform me. What puzzles me is Fitbit allowed  distributors to continue selling fitbit 5 knowing there is an issue with the unit. 

Need fitbit to revert on this matter before further action is taken. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KrishP. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. Thanks in advance!