My experience with Charge 5

[Sstacy]

I have had to have my charge 5 replaced 2 times already and am now waiting for my 3rd replacement which is on back order in a 7 month time frame. With all the issues posted here it shows that this product does not live up to the Fitbit name. I think that they just keep replacing them until the warranty runs out. This is not the way to treat your customers. Fitbit should be replacing the defected product with an upgraded product that works.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Sstacy. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

In regards to your inquiry about the warranty and longevity of your Fitbit device, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Millersville]

I don't have a Charge 5 any longer I've had a sense n it's stopped charging
n I've paid for premium service n now saying I have to buy a new one? It's
barely a YEAR OLD