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My experience with Charge 5

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‎10-15-2023 04:33 - last edited on ‎10-16-2023 05:29 by Fitbit Moderator

‎10-15-2023 04:33 - last edited on ‎10-16-2023 05:29 by Fitbit Moderator

I’ve only had my charge 5 for over a month, it went funny with screen going like a touch and now dead. Getting a replacement, what I can see it will happen again. Why will fitbit not resolve the problem instead of us wasting our money on it. Just not fair as I like the watch too. 

Moderator Edit: Clarified subject

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‎10-16-2023 05:34

‎10-16-2023 05:34

Hi there, @Sanny60. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Feel free to contact us back if you need assistance. 

Maria | Community Moderator, Fitbit


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