My experience with Customer Service and Charge 5 replacement

[Guambob]

I have been trying to return my Fitbit for weeks for a warranty replacement. I was sent a return shipping label that I am unable to use. I live in Guam and we don’t have FedEx Ground and when I asked Fitbit customer service about sending me a label for USPS, they said the label I received would work. USPS said it is not a USPS label.  I talked to customer service again yesterday and they said they were pushing the issue up to a supervisor. I just received an email from the same customer service rep telling me to try going toFedEx again. 
This is getting ridiculous! All I want is a return label I can use to replace my watch, and Fitbit is treating me like an idiot that can’t figure out how to mail a package.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Guambob. Welcome to the Fitbit Community Forums. I'm sorry to hear about the inconveniences you've been having with your Charge 5 replacement, I understand how you must be feeling as it's been taking a few weeks for you to get your new Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Thanks in advance!