My experience with Customer Service and Fitbit Warranty Polices

[nanda015]

Around July 2022, I bought a brand new charge 5. A couple months later, the battery began to drain like crazy. I could take it off the charger and it would go from 100% to dead in about 15mins. I contacted support, and they were very nice and sent me a replacement. Now, the replacement is dead. Yesterday it just went black. I used the button on the charger, and managed to revive it for a few minutes before it went black again. Now, I’ve tried restarting and it will just repeatedly buzz and flash the Fitbit symbol. I spoke with customer support again and they had me do all the things I already did, as well as clean it. Obviously, nothing worked. But THIS time, my warranty apparently was out. I read their terms and it seems pretty scammy the way their warranty works, essentially not covering their replacements even if they die in a couple months. So now, I’ve had two charge 5s that have not even lasted a year.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @nanda015. Welcome to the Fitbit Community Forums. I'm sorry to hear about your experience with your two Charge 5 devices. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Thank you so much for your understanding.