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My experience with Customer Service

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‎07-14-2023 07:31 - last edited on ‎07-14-2023 08:04 by Fitbit Moderator

‎07-14-2023 07:31 - last edited on ‎07-14-2023 08:04 by Fitbit Moderator

So customer service after initially denying help to replace or fix my Fitbit reached out and let me know that they would indeed help me. That's awesome

However, they sent me a label which didn't seem correct and then when they returned the message back to me stating that they would fix the label, they called me by completely different name than my actual name. Meaning they mixed me up with another customer.

I'm feeling concerned that I'm going to send this Fitbit back and I'm not going to see it again and it's going to be an oh well. Not that it's any use right now as is t the company broke it in the first place with their update.

But all of this terrible customer service and mess-ups by large company is very concerning. 

Moderator Edit: Clarified subject

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1 REPLY 1

‎07-14-2023 11:47

‎07-14-2023 11:47

I’m having same problem. The screen goes black and will not connect to app. Customer service said to be “well, what did you do to it”. Automatically assume no responsibility. Watch was less than 5 months old. I had to pay $105 for them to replace. Got the new one and doing the same thing exactly! No more Fitbit. Apple makes a better product 

Best Answer