My fitbit app keeps turning OFF health metrics, despite me keep turning it ON

[sunseasky]

My fitbit app keeps turning OFF health metrics, despite me keep turning it ON.

I turn it on, close the app, restart the app and it still asks  me to turn health metrics on again. 

I have signed in and out of app, signed in and out online, restarted phone, checked settings, nothing cures this problem.

Please fix this glitch

[crabbylady]

I am having same issue looks like my data is missing.  Very frustrating 

[Momof2Goobers]

I lost two days worth of data with this last update on my Charge 6…so frustrating. 

[Morelemondrops]

Same. It just started doing this two days ago. 

[Kathrynrose50]

I have the same issue

[delmatt01]

Mine started with the latest update to IPhone in Sunday night…11th August… you can reactivate it but it switches back off when you close the app

[The_Misk]

Same here - about three days now. It doesn’t appear any of my data was lost though. 

[BJ2013]

Mine has been doing the same for three days. Very frustrating!

[RiekoC]

Hello @sunseasky , @crabbylady , @Momof2Goobers , @Morelemondrops , @Kathrynrose50 , @delmatt01 , @The_Misk , @BJ2013 

Please let us know what troubleshooting you've tried so far.

What version of the Fitbit app are you using? To find this info:

• Tap on your picture in the upper right of the Today page.
• Tap Help in the menu that opens
• The Fitbit app version info will be on the page that opens

Also, are you an iOS or Android user?

[The_Misk]

I’m on Fitbit 4.48, on an iPhone with iOS 18.6. I have noticed that in the past ~48 hours this has no longer been an issue. I haven’t updated anything, so I’m not sure what resolved it. But it seems to be working normally again. 

[RiekoC]

Hello @The_Misk 

Thanks for the additional information and letting us know that the problem fixed itself. 

Hopefully, the problem fixed itself for the others on this thread.