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My fitbit charge 5 screen is black after the last firmware update.

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‎11-18-2023 15:09

‎11-18-2023 15:09

My fitbit charge 5 screen is black after the last firmware update. I already tried the reset steps and nothing works. Please help.

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‎11-18-2023 17:35

‎11-18-2023 17:35

How do we reset?

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‎11-19-2023 06:36

‎11-19-2023 06:36

Hi there, same issue here. My charge 5 turns black screen yesterday unexpectedly, the battery still 80%. I have tried to let it charge for few hours and perform force restart however the device doesn’t appear turn on. 
I purchased this in this year Feb 2023. What can I do?

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