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My heart rate on my Charge 5 is not working

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‎07-14-2022 03:47 - last edited on ‎07-14-2022 19:05 by Fitbit Moderator

‎07-14-2022 03:47 - last edited on ‎07-14-2022 19:05 by Fitbit Moderator

Hello my heart rate on my charge 5 is not working 

 

Moderator edit: updated subject for clarity

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‎07-14-2022 19:04

‎07-14-2022 19:04

Welcome to the Fitbit Community, @amhamp21.

 

I’m sorry to hear that your Fitbit Charge 5 is not tracking your heart-rate.

 

There are some factors can affect my heart-rate reading on my Fitbit device. Please follow these tips to resolve heart-rate tracking issues.

 

Hope this helps.

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